Mediability offers a variety of services, including hotline support during our opening hours (8 – 16) and possible to be extended up to 24/7, 365 days a year.

Support

For general service and support, send an email to support@mediability.tv with detailed description of the problem you want to have resolved. Support requests can also be logged via our website. A service technician will contact you as soon as possible.

Extended support

Separate SLA agreements can be signed in order to secure support available up to 24 hours a day, 365 days a year. We offer deals via our suppliers and Mediability Service.

Remote access

Errors can often be corrected through remote access to the customer’s equipment. We use TeamViewer to log in to the client’s machine. You can download TeamViewer here. Ha gjerne informasjon om versjoner av installert programvare klar før du tar kontakt.

Service at the customer

When necessary, Mediability can delegate a service technician to the customer to perform on-site service. This service can be ordered at support@mediability.tv and prioritized by importance and capacity available.

Monitoring of supplier support

Our suppliers offer very good support services, both within the warranty period and through its own SLA agreements. All repairs are logged by through our service portal, and a service report will be sent to the customer as evidence when the case is closed.

Magnus Steenhoff, Head of Services

Submit a Support Request:

Fill out the form with your contact details and detailed description of your issue. Press SEND when ready and your message will be automatically registered in our service system. We will contact you as soon as possible with a solution.

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